Find the answers to the most commonly asked questions here. Don't see what you're looking for? Feel free to contact us, we're happy to help.

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General Inquiries

What are Red Pixie's business hours?

We're typically available from 9am- 5pm EST, Monday - Friday. Saturday phone meeting times are available, by appointment only.

Red Pixie's appointment calendar is kept up to date with times that we're available for consultations, meetings, etc. You are welcome to use the Appointment Calendar at any time to reserve a guaranteed time with Red Pixie for an initial consultation, a project update meeting, etc.

Without an appointment, it is possible that we may miss your call. While we try to return all calls as soon as possible, it can take up to 24 hours for us to respond. We ask for the same amount of time be allotted to respond to emails as well. Text messages are always welcome, and we can usually respond to them the quickest and easiest.

How often will I receive updates about my project?

Maintaining good communication with our clients is a top priority. We will be providing you with project updates often, possibly daily. On average, you will receive updates at least once every 3-4 days- this gives us time to take care of any revisions we had discussed during our last conversation, as well as make progress on the project in general.

How expensive are Red Pixie's services?

Our goal is to offer affordable marketing solutions for small businesses, entrepreneurs, and professionals.

That is why we go above and beyond to offer the best pricing we possibly can in regards to your project. That being said, the more complex your project, the more it will cost so it's possible, that even with our affordable pricing, you can have an expensive project on your hands.

For more information about Red Pixie's pricing, check out our Pricing Page.

Are Red Pixie's services just for business?

Although the majority of our work is with businesses, and professionals; we do offer Graphic Design services for personal use.

Payment Information

How do I pay?

Red Pixie accepts payments in the form of card (both, credit and debit). Payments can be made with a credit card on this website, and over the phone.

Credit Card Providers We Accept:
Visa, Mastercard, and American Express

Unfortunately, we do not accept PaypPal, Stripe, or any other third party payment provider at this time.

Can you split large orders/ services into multiple payments?

I understand that larger orders and more expensive services can be inconvenient to pay in one large sum. With the exception of Social Media Management Plans, I will offer payment options to an order total of $700 or more. I offer a 2 and 3 payment option plan for projects meeting the above total requirement.

Do you give refunds after the project or service has been completed?

Due to the nature of our business, unfortunately, we cannot offer a refund after the service or project has been completed. However,  it is very important to us that you are not just satisfied, but in love with the quality of service and projects we provide. For this reason, we stay in contact often during the entire process, to ensure everything is created and written with your vision in mind. Red Pixie will require 2-3 “approvals” during creation for each project, before moving on to the next step, to guarantee your satisfaction.  

If for any reason you are not happy with your product or service, please do not hesitate to Contact Us. If given the opportunity, we will do everything within our power to correct the situation.  

Thank you for your understanding.

Can I cancel my order?

If you need to cancel your order, please do so as soon as possible. A full refund can only be given if the project or service has not been started. After a project or service has been started Red Pixie cannot give refunds for time invested and work done. Orders that have been 100% completed cannot be given a refund (see question above). 

Keeping that mind, you are free to cancel any order at any time. Aside from being able to contact us via email or call us during the designated business hours on our contact page, we will be in contact with you often during the project/ service process. 

While we believe the above policy is necessary, we strive to be as fair as possible in our practice of it. Please know, we will do everything in our ability to leave you happy with your experience with Red Pixie Media Solutions. Again, we sincerely apologize for any inconvenience this policy may cause.

Services Inquiries

How long does a website take to build?

The length of time it takes build a website can vary greatly depending on the size of the website, and it's features. However, on average, it takes us roughly 6-8 weeks to build a website. We provide a time estimate for your particular website with our quote so you will be aware of the amount of time projected to complete it.

To find out how much it would cost, and the time it would take to build a website for your specific needs please Contact Us or Schedule Your Free Consultation.

Can you create a website design mockup for me before I purchase your services?

Unfortunately, no. Creating mock up designs can be very tedious and time consuming which is why we cannot offer a design mock up if a client has not committed to our services. If you are concerned about the quality of our designs before you purchase our service, you are welcome to peruse our Portfolio which will provide you with examples of our work, skills, and abilities.

We do offer up to 3 mock up designs with our website services for those not sure what direction they want to take and would like to see some options. This will be included in your website quote and can only be started once the agreement and website deposit has been completed.

I don't want to maintain my website myself; do you offer maintenance packages for websites?

Absolutely! Below is what is included in our most basic maintenance package but we can create a custom a maintenance package specifically suited to your website's needs.

  • Check for and implement site updates ( such as code and features).
  • Security Analysis and any security updates implemented.
  • Once a month back up of your website ( so if your website were to be lost or corrupted for any reason it can be restored exactly as it was almost immediately).
  • Cache system- takes images of your website and posts the static images during emergencies. So if your server goes down, your site remains live for visitors for a window of time while the issue is being fixed.
  • Hosting included (optional)- hosting that gives client full access, cPanel, FTP, etc.

Is Red Pixie's content writing original?

Red Pixie takes plagiarism very seriously. All writing that is delivered is guaranteed to be 100% our own original writing, or contains sources, quotations, and citations when applicable.

Do you offer a free trial for your social media services?

No, not at this time. Red Pixie's social media services are customized for each client and require a lot research and graphic design work to be done on our part. Our time is limited so offering the sort of time it takes to begin a social media campaign for free would simply be inefficient.

If you have any questions in regards to this service, you are more than welcome to Contact Us.

Do you offer printing services?

Red Pixie is not a printing company. However, we can suggest trusted printers to you. Printing requirements can vary some depending on the specific printing company. With this in mind, we can always assist you in providing what your print shop needs to print your materials flawlessly.

Support Questions

What if I'm having trouble opening the design file that you sent me?

Not a problem- we're here to help! If you are having any problems opening your design files, please do not hesitate to contact us. Whether you're not familiar with the file type we provided you, or the file is flawed and won't open- we can help you get to your files and move forward.

I'm having problems with my hosting/ server. Do I contact you to help with this?

While we are more than willing to help with anything you may need in regards to your website. If you are not using Red Pixie's Hosting service, you will need to reach out to your hosting provider for assistance.

If you are using Red Pixie's Hosting service, you can reach out to us any time to find out more about your hosting or to help troubleshoot a problem.

What if my website were to become corrupted or accidentally deleted- Is there any way to restore it?

Accidents happen. Which is why we always create final backups of all of our projects upon completion. What this means is, if your website were to become corrupted or deleted, we can install your backup on your server and have your site live again within minutes.

For websites that update often, we suggest backing up your website at least once a month. While we will give you a backup file at the completion of your website's development, if you've been updating content for months since then- your backup will be outdated and you will still lose a lot of work.

Don't have the time or knowledge to create a website backup yourself? Monthly website backups are included in our most basic maintenance package. Feel free to Contact Us to learn more about our maintenance packages.

I've purchased one of your maintenance packages for my website- what if something goes wrong with my website after your designated business hours?

For emergency situations, such as but not limited to, a key website function stops working right before an event or large promotion, your website goes completely down, etc., we will do our best to attend to your problem in as efficient a manner as possible- even if it's after our normal business hours.

If such a situation were to occur please call or text us. If we're not available at the time you reach out to us, please leave us a brief message explaining the situation and we will get back to you as soon as possible. While rare in occurrence, we take emergency scenarios like these very seriously.

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